Terms & Conditions

 Please read these Terms and Conditions ("Terms") carefully before using the Dursie Beauty Store website ("www.dursie.com") or making any purchases. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use the Website or make any purchases.

1. Use of the Website:

a. The Website and its content are intended for personal, non-commercial use only. You may not use the Website for any illegal or unauthorized purpose.

b. You must be at least 18 years old or the legal age of majority in your jurisdiction to make purchases on the Website.

2. Product Information:

a. Dursie Beauty makes every effort to provide accurate and up-to-date product information on the Website. However, we do not warrant or guarantee the accuracy, completeness, or reliability of any product descriptions, prices, images, or other content.

b. Product availability may vary and is subject to change without notice.

3. Pricing and Payment:

a. All prices on the Website are listed in the currency specified, and they do not include taxes, shipping, or handling fees, unless otherwise stated.

b. Dursie Beauty reserves the right to modify prices and any other terms related to the sale of products at any time without notice.

c. Payment for online purchases is processed securely through our authorized payment gateways.

4. Order Acceptance and Cancellation:

a. All orders placed on the Website are subject to acceptance. Dursie Beauty reserves the right to accept or cancel any order in its sole discretion.

b. In the event of order cancellation, any payments made will be refunded in accordance with our Refund Policy.

5. Shipping and Delivery:

a. Shipping and delivery options, timeframes, and charges are specified during the checkout process.

b. Dursie Beauty is not responsible for any delays or damages caused during shipping or delivery.

6. Returns and Refunds:

a. Dursie Beauty has a Returns Policy, which outlines the conditions and procedures for returning products. Please refer to our Returns Policy for more information.

b. Refunds will be processed according to our Refund Policy.

7. Intellectual Property:

a. All content on the Website, including text, images, logos, trademarks, and other intellectual property, is the exclusive property of Dursie Beauty or its licensors and is protected by applicable laws.

b. You may not use, reproduce, modify, or distribute any content from the Website without prior written permission from Dursie Beauty.

8. Limitation of Liability:

a. Dursie Beauty shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to the use or inability to use the Website or products purchased through the Website.

9. Governing Law:

These Terms shall be governed by and construed in accordance with the laws of [insert your country/state], without regard to its conflicts of law principles.

10. Modifications to Terms:

Dursie Beauty reserves the right to modify these Terms at any time without notice. Please review these Terms periodically for any updates or changes.

By using the Website or making any purchases, you acknowledge and agree to abide by these Terms and any modifications or updates thereto. If you do not agree with these Terms or any subsequent modifications, you should discontinue using the Website.

If you have any questions or concerns regarding these Terms, please contact us at [info@dursie.com].

OUR PRIVACY POLICY

DURSIE BEAUTY & SPA PROTECTS YOUR PERSONAL DATA.

Welcome to Dursie Beauty Store ("we," "us," or "our"). This Cookie Policy explains how we use cookies and similar tracking technologies on our website (www.dursie.com). By using the Website, you consent to the use of cookies as described in this policy.

We at DURSIE BEAUTY & SPA respect your privacy and are committed to protecting your personal data. This Privacy Policy describes the rules that DURSIE BEAUTY & SPA uses when processing personal data in relation to the collection, recording, storage, use, sharing, enrichment and deletion of data. These rules are in accordance with the LGPD (Federal Law nº 13,709/18).

Concepts I need to know to better understand this policy

Personal data: Information related to a natural person, which is capable of identifying the person or making their identification possible, such as: Name, SSN, ID, address, cell phone, email, etc.

Sensitive data: This is all information linked to a natural person, related to racial or ethnic origin, religious convictions, political opinion, and membership of a trade union or religious organization, data relating to health, sexual life, genetic or biometric data.

Data holder: This is the natural person to whom the personal data processed by DURSIE refers, such as: customers, employees, visitors to establishments and users.

Processing: This is the operation carried out with your personal data, such as: collection, use, access, storage, deletion, communication, among others.Cookies: These are text files that a website sends to a user's browser, with data about their profile and browsing behavior. They are responsible for some benefits, such as making the platform fit your screen, offering products and businesses according to your preferences and improving your experiences.Consent: It is the authorization of the Processing of Personal Data based on the free, informed and unequivocal expression of the Holder in agreeing to the Processing of their Personal Data for a specific purpose, informed by us.

Platforms: These are the websites, e-commerce and applications managed by DURSIE. 

Why does DURSIE process my personal data?

We are committed to always offering you the best products and services, believing in your power of choice. We guarantee that you are in control of your data. When purchasing a product or contracting services, it is common for us to collect personal data to complete your purchase, as well as some of our products, businesses and experiences that involve registering on our platform. The purpose of data collection is to guarantee quality service and a better experience with DURSIE, whether to receive a purchase at your home, offer more attractive and personalized advertisements, access the Wi-Fi network and ensure your safety in our establishments. These are some examples that show how our activities need to use personal data, always in accordance with the LGPD and within your expectations. If after reading this Policy you still have questions, feel free to contact us using the means available in item 11 of this policy, we will be happy to assist you.

What types of data can be collected by DURSIE?        

We may collect the following personal data: ·        

During registration: Full name, SSN, ID, date of birth, landline and cell phone, gender, full address, email, affiliation, marital status, education.·        

Interaction on our website, application or social networks: Identity, driver's license, Employee License; Contact numbers; Address; Email; credit card information; Facial Biometrics; Work data (Address, Telephone, functional status, proof of income); Customer code; Gender; Login and password; Geolocation; Purchase History; Consumption Profile.·        

Recruitment selection of job candidates: Name, identity, driver's license, address, telephone numbers, email, CV.·        

Interaction in DURSIE physical spaces: Identity, driver's license, ID, Functional Card; Contact numbers; Address; Email; credit card information; Name; Facial Biometrics; Work data (Address, Telephone, functional status, proof of income); Customer code; INSS registration; Security camera footage.·        

Wi-Fi network: Physical address of the device (MAC address);·        

Other information that may be collected: Information provided by you voluntarily, such as through communications with DURSIE on social networks or in comments and product reviews. Copies of documents sent by you such as proof of residence, bank details or copy of an identity document, generally used to prove your registration or validate your identity.We collect this data only to achieve the purposes set out in the following topic. 

How do we collect your personal data?     

The data we collect depends on the way you interact with us. And we use this data to guarantee quality service and a better experience when purchasing. The purposes for collecting this data may be the following:

We collect the data you provide to us through registration at one of our establishments or platforms, for the purpose of:

• Confirm the user's identity;·        
• Enable the user to interact with our platforms;·        
• Manage purchases and orders (such as processing and tracking your order,·        
• Including delivery of the product to the address you indicated 

We collect data that you provide to us when you visit one of our physical establishments, for the purpose of: 

• Process purchases·         
• Provide internet access;·         
• Identify you through facial recognition and thus direct better service;·         
• Carry out credit assessment;·         
• Carry out financial management (receipts and collections);·         
• Maintain records and databases;·         
• Provide after-sales assistance, such as exchanges and guarantees.·         
• Maintain the safety of establishments and people, through internal monitoring;·         
• Draw up a consumption profile, based on the location of users in the sectors of our store;·         
• Make payment methods viable.

We collect data when you contact us through our customer service, whether by phone, email, chat or in person, for the purpose of: 

• Respond to requests;·         
• Answer questions;·         
• Carry out satisfaction surveys;·         
• Direct complaints and requests to those responsible; 

We may collect data to ensure the security of our products and services, as well as that of our customers and partners, for the purposes of

• To carry out investigations and measures to prevent fraud or any illicit behavior;·        
• Regularly exercise rights, such as collection, judicial defense of interests, debt denial, etc.;·        
• Prevent fraudulent registrations and ensure your security on our platforms;·        
• Prevent occurrences of fraud, illicit practices or money laundering. 

Who do we share your data with?

DURSIE works with a group of partner companies to provide you with a better experience in offering products and services, and in some cases we need to share some personal data with these companies. This sharing is done always seeking to protect your privacy as much as possible, which is why we carefully evaluate our partners and prioritize contractual data protection and information security obligations. Here we describe some situations in which we share personal data.;

Suppliers: Our partners help us deliver the best experience with DURSIE. Among these suppliers, we have as an example companies that apply satisfaction questionnaires, technological tools and solutions, selection and recruitment of candidates for job vacancies and companies specialized in digital marketing;

Credit bureau: these are companies that help us with credit analyses; 

Judicial authorities: We comply with the law. Therefore, if any authority with legal competence requests that DURSIE share certain data, we will comply with regulatory needs.

Does DURSIE transfer data to other countries?  

Yes. Some of our suppliers and partners may be located outside the United States. For this reason, some Personal Data may be transferred to other countries, so that they can return with the contracted service, always applying United States laws related to protection of personal data.
DURSIE constantly reviews data privacy contracts with suppliers and partners from other countries and we ensure that data transfers are only carried out with companies that demonstrate compliance with the law. 

Cookies and tracking technologies

In general, we can classify cookies into the following categories:

• Necessary Cookies:ensure the website functions correctly. These cookies cannot be deactivated, as without them, the functioning of the website may be impaired.
• Functionality cookies:used to record data previously provided, such as your login information, in order to improve and facilitate the browsing experience. They can be deactivated by the user.
• Marketing cookies:Served to provide the best offers of products and services to the user. (Ex: They store information about recently purchased products). They can be deactivated by the user.
• Performance cookies:These are used to store information collected on the website, such as the number of visits, the most and least accessed pages and any problems encountered with error messages. All information collected by these cookies is completely anonymous, and only serves to improve the site's performance. They can be deactivated by the user.
• Partner cookies:these cookies are placed by partners, such as Facebook and Google, who collect information from the Holder who visits our website. These cookies collect information that can identify the Holder and can be deactivated by the user.

We respect your right to privacy, so you can choose not to allow some types of cookies. If you wish to remove the cookies installed on your computer, you can delete them manually through the settings available in your browser, as per, for example, the instructions for Google Chrome, Mozilla Firefox, Microsoft Edge or Safari. It is worth remembering that some of the website's functionalities may become unavailable after deleting certain cookies.

What are my rights as a holder of personal data? 

We emphasize that personal data is yours and you have full right to it. We are committed to fulfilling these rights and will explain how you can exercise them with DURSIE, through the channel info@dursie.com or the Data Subject Support Form attached to our website.

The LGPD guarantees you the following rights:

• Confirmation of the existence of processing of personal data:you can request confirmation about the existence of processing of your personal data with DURSIE;
• Access to personal data:you can request a copy of the personal data processed by DURSIE;
• Correction of personal data:the user can correct data that is incomplete, inaccurate or outdated through our platforms or in person at one of our stores;
• Anonymization, blocking or deletion:allows you to request: (a) anonymization of your data, so that it can no longer be related to you and, therefore, ceases to be Personal Data; (b) block your Data, temporarily suspending your possibility of Processing; and (c) delete your Data, in which case we will delete all your Data, except as provided by law.
• Portability of Personal data:you have the right to request, through a written request, that your data be transferred to another company, as long as it does not violate DURSIE's intellectual property or business secrets. Likewise, you can ask other companies to send DURSIE your personal data to facilitate the contracting of our products, businesses and services, for example.
• Information about sharing:is the right to know with which companies, partners or other institutions DURSIE shares personal data;
• Revocation of consent:the user has the right to give or withdraw consent. In this case, some services cannot be provided.
• Object to certain data processing:The law authorizes the Processing of Personal Data even without your consent or a contract with us. In this case, we must demonstrate that there are legitimate reasons for processing your Data, such as, for example, preventing fraud or improving our communication with you. If you do not agree to this Treatment, you may request interruption.

All requests will be subject to a prior assessment of their identity and the viability of service, in order to comply with any obligations that prevent the complete fulfillment of requests from right holders.

How long will personal data be stored?

Personal data will only be stored for as long as necessary to fulfill the purposes for which it was collected, and when necessary to comply with a legal and/or regulatory obligation (such as in cases of legal proceedings).

If the holder prefers, they can also request deletion of their data, which will be analyzed and executed by the privacy team, unless there is any legal hypothesis that justifies the storage of the data. In this case, the holder will be informed of the reason for the exclusion being prevented.

What are Dursie's responsibilities and how does it protect my personal data?

Our responsibility is to protect your Personal Data and use it only for the purposes described in this Policy. And to guarantee your privacy and the protection of your Personal Data, we adopt security and governance practices appropriate to our market, including advanced technological resources that guarantee the security of your personal data, Information Security Policy, the work of the privacy committee and information security, highly qualified team, high-density tools for processing network traffic, data delivery counter tool (DLP), antivirus with behavioral analysis, DNSSec, application firewall, multiple authentication factor, Behavioral Analysis, CASB, encryption techniques, evaluation of suppliers that comply with the LGPD, among others.

IMPORTANT: DURSIE informs that it does not request passwords, bank details or credit cards via email or SMS. If you receive any message to this effect, you should disregard it and contact the privacy team, whose contact details can be found in the item below.

Who do I look for to discuss personal data?

If you still have any questions about this Privacy Policy or need to interact on matters involving personal data, you can contact us. We have a privacy team and a person in charge (DPO), who are available at the following please contact us at [info@dursie.com].

Change in privacy policy

We are always seeking to improve the experience of our services and platforms, and therefore this Privacy Policy may undergo updates, so we recommend periodic visits to this page, so that you are up to date with the changes made.

 

EXCHANGE AND RETURN

Deliveries:

1. Shipping Options: Dursie Beauty Store offers various shipping options for your convenience. During the checkout process, you can select the shipping method that best suits your needs.

2. Order Processing Time: We strive to process and dispatch orders promptly. After successful order placement, please allow us 1 to 3 business days for order processing before shipping.

3. Shipping Times: Shipping times may vary depending on your location and the chosen shipping method. Estimated delivery times will be provided during the checkout process.

4. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.

5. Shipping Charges: Shipping charges are calculated based on your order's weight, destination, and chosen shipping method. The applicable shipping fees will be displayed during the checkout process.

6. International Shipping: Dursie Beauty Store offers international shipping to many destinations. However, please note that customs regulations and additional fees may apply in certain countries. Customers are responsible for any customs duties or taxes.

Returns:

1. Customer Satisfaction Guarantee: At Dursie Beauty Store, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, you may return the item(s) within 30 days from the date of delivery.

2. Return Eligibility: To be eligible for a return, the product(s) must be in their original, unused condition, and in the original packaging. Returns that do not meet these criteria may not be accepted.

3. Return Process: To initiate a return, please contact our customer support team at [insert contact email or phone number]. Our team will provide you with further instructions and a return shipping label if applicable.

4. Refund Processing: Once we receive and inspect the returned item(s), we will process the refund. The refund will be issued to the original payment method used during the purchase. Please allow a few business days for the refund to reflect in your account.

5. Exchanges: If you wish to exchange a product, please follow the return process and then place a new order for the desired item(s).

6. Damaged or Defective Products: In the rare event that you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund as appropriate.

Please note that Dursie Beauty Store reserves the right to amend or update the delivery and return policies at any time. Any changes will be reflected on this page. For any additional questions or assistance regarding deliveries and returns, please contact our customer support team. Your satisfaction is our priority, and we are committed to providing an excellent shopping experience at Dursie Beauty Store.

 

DELIVERY INFORMATION

DELIVERY POLICY

 -  The delivery time of the products is informed during the purchase procedure, calculated in business days from the issuance of the Invoice. Deliveries are made from Monday to Friday from 8 am to 6 pm. and Saturday from 9am-12pm;

- Delivery of product via stairs or difficult access, the product must be checked on the ground floor by the person responsible for collection and the relevant documentation must be assigned by the delivery person (only discuss whether the product is in agreement, without variation, correct model, etc. ).

- Up to 3 delivery attempts will be made to the specified location, on alternate days, with an interval of up to 48 hours between one delivery and another. It is essential that, at the requested address, there is a person authorized by the buyer, over 18 years of age and carrying an identification document to receive the merchandise and apply the delivery protocol. If there are three unsuccessful delivery attempts, the order will be returned to the distribution center. On-site UPS;

- Please note that all merchandise must be checked upon delivery and before sending any notification of receipt, thus avoiding any inconvenience.;

- Deliveries via online purchases available in all 52 states of the United States.

PACKAGING DAMAGED

- The products are sent to the customer exactly the same way they were delivered by the manufacturer. If any of the following situations occur, refuse collection of the goods upon delivery and describe the reason for the refusal on the back of the DANFE:

• FAULTY PRODUCT
• PRODUCT IN DISAGREEMENT AS REQUESTED
• LACK OF ACCESSORIES

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